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The Regional Warm Line provides and addresses services to the mental health population. The service aims to provide opportunities, through which participants can gain valuable work experience, enhance skills and provide a much needed service in a supportive and flexible environment. The Warm Line is a pre-crisis telephone support service. The goals of the Warm Line are to provide pre-crisis telephone support; to help people in a situation before a crisis results; peers empowering peers; and to provide employment opportunities. Warm Line staff members are consumers of mental health services, and are trained in peer resource; Applied Suicide Intervention Skills (ASIST); Wellness Recovery Action Plan (WRAP); and communication skills through a comprehensive training course. Model of service is peer support and telephone.